We stand behind the quality of every patch, badge and pin badge we make. If your order arrives with a genuine manufacturing fault, we will put it right.
What is covered
- Embroidery or weave that is significantly misaligned, off-centre, or does not match your approved proof
- Poorly sewn, loose or fraying edges
- Damaged, faulty or incorrect materials, backings or pin fittings
- Stitching, enamel or plating defects that affect the item’s appearance or use
What is not covered
Because every order is made to order from your approved proof, we cannot offer exchanges or refunds for:
- Change of mind, or a size, quantity, colour or wording that was on the proof you approved (please check your proof carefully before you approve it)
- Minor, expected variation in stitching or enamel (small variations are normal and not a fault)
- Normal wear and tear after use
How to claim
- Email us within 14 days of delivery at sales@appatches.co.uk
- Include your order number and clear photos showing the fault
- We review it and reply within 1 to 3 working days
What happens next
Once a fault is confirmed, you choose either:
- A full refund, or
- A free replacement, remade correctly
We may ask you to return the faulty items before we refund or replace them. If so, we pay the return postage.
